Pengaruh Content terhadap Minat Beli dan Loyalitas Konsumen pada Produk Fashion dengan Influencer Sebagai Mediasi pada Shopee

Arihta Tarigan, Caroline Ketty Lumika

Abstract


This research was conducted to see the influence of content marketing in attracting customers in attracting customers in purchasing intention and consumer loyalty to fashion products. Looking at the phenomenon of influencer that have penetrated in digital media as well as its role in delivering content, this research will look at whether creative content, innovative content and interactive content have an influence on purchasing intention and consumer loyalty mediated by Influencer. This research uses quantitative methods with descriptive approaches and data collection using questionnaires with Google Forms. The results of this research show that creative content has a significant effect on influencers, innovative content has a significant effect on influencer, interactive content has no significant effect on influencer, influencer have a significant effect on purchase intention, and purchase intention has a significant effect on consumer loyalty. Indirectly, creative, innovative and interactive content has a significant effect on purchasing intention through influencer as mediation. Creative and interactive content has no significant effect on consumer purchase intention and consumer loyalty through influencer as mediation, and innovative content has a significant effect on consumer purchase intention and consumer loyalty through influencer as mediation.


Keywords


Creative Content; Influencer; Innovative Content; Interactive Content; Purchase Intention.

Full Text:

PDF

References


AlFarraj, O., Alalwan, A. A., Obeidat, Z. M., Baabdullah, A., Aldmour, R., & Al- Haddad, S. (2021). Examining the impact of influencers’ credibility dimensions: attractiveness, trustworthiness and expertise on the purchase intention in the aesthetic dermatology industry. Review of International Business and Strategy, 31(3), 355-374.

Alves, A. G. F., de Azevedo Giacomin, M. F., Braga, A. L. F., Sallum, A. M. E.,

Pereira, L. A. A., Farhat, L. C., ... & Farhat, S. C. L. (2018). Influence of air pollution on airway inflammation and disease activity in childhood- systemic lupus erythematosus. Clinical rheumatology, 37(3), 683-690.

Amelia Ibnu Wasiat, F. ., & Bertuah, E. . (2022). Pengaruh Digital Marketing, Social Media Influencer Terhadap Niat Beli Produk Fashion Pada Generasi Milenial Melalui Customer Online Review di Instagram. SINOMIKA Journal: Publikasi Ilmiah Bidang Ekonomi Dan Akuntansi, 1(3), 513–532.

Anggraini, V. A., & Hananto, A. (2020). The role of social media marketing activities on customer equity drivers and customer loyalty. AFEBI Management and Business Review, 5(1), 1-15.

Chetioui, Y., Benlafqih, H., & Lebdaoui, H. (2020). How fashion influencers contribute to consumers' purchase intention. Journal of Fashion Marketing and Management: An International Journal, 24(3), 361-380.

Ekantoro, J., Roosinda, F. W., & Nabilah, F. A. (2023). OPTIMALISASI DIGITAL MARKETING MIE GACOAN MELALUI KONTEN KREATIF COPYWRITING PADA AKUN INSTAGRAM@ mie.gacoan. INTELEKTUAL (E-Journal Administrasi Publik dan Ilmu Komunikasi), 10(1), 49-59.

Erfiana, W., & Purnamasari, D. (2023). Strategi Content Marketing Influencer Melalui Shopee Affiliate Program Pada Instagram. Jurnal Ilmiah Komunikasi Makna, 11(2), 134-151.

Fatmawati, E., & Indayani, L. (2022). The Influence of Brand Image, Atmosphere and Satisfaction on Consumer loyalty. Indonesian Journal of Law and Economics Review, 17, 10-21070.

Furadantin, R. (2018). Analisis data menggunakan aplikasi smartpls v. 3.2. 7 2018. Jurnal manajemen, 1(1), 1-18.

Ghozali, I. (2008). Structural equation modeling: Metode alternatif dengan partial least square (pls). Badan Penerbit Universitas Diponegoro.

Ghozali, I., & Latan, H. (2015). Partial least squares konsep, teknik dan aplikasi menggunakan program smartpls 3.0 untuk penelitian empiris. Semarang: Badan Penerbit UNDIP.

Ghozali, P. S. M., & Sri Padmatyo, M. (2021). Pengaruh Digital Marketing Pada Minat Beli di E-Commerce (Doctoral dissertation, Universitas Muhammadiyah Surakarta).

Hair, J. F., Sarstedt, M., Ringle, C. M., & Mena, J. A. (2012). An assessment of the use of partial least squares structural equation modeling in marketing research. Journal of the academy of marketing science, 40, 414-433.

Hannan, A. B., & Wulandari, A. (2022). Promosi Penjualan dan Kualitas Layanan dalam Mempengaruhi Minat Beli Serta Dampaknya Terhadap Loyalitas Konsumen RH-Mart Gunung Puteri, Bogor. EKOMABIS: Jurnal Ekonomi Manajemen Bisnis, 3(02), 103-114.

Harahap, L. K., & Pd, M. (2020). Analisis SEM (Structural Equation Modelling) dengan SMARTPLS (partial least square). Fakultas Sains Dan Teknologi Uin Walisongo Semarang, 1(1).

Hardiyanti, R., & Nefianto, T. (2023). Pengaruh Minat, Harga, Promosi, Citra Merek, Dan Kualitas Produk Terhadap Loyalitas Konsumen Dengan Brand Trust Sebagai Variabel Mediasi. Jurnal Socia Logica, 2(2), 15-32.

Herviani, V., Hadi, P., & Nobelson, N. (2020, November). Analisis Pengaruh Brand Trust, E-WOM, dan Social Media Influencer Terhadap Keputusan Pembelian Lipstick Pixy. In Prosiding BIEMA (Business Management, Economic, and Accounting National Seminar) (Vol. 1, pp. 1351-1363).

Juventino, A. K. (2020). Analisis Pengaruh Content Marketing Terhadap Customer Loyalty Dengan Customer Engagement Dan Brand Trust Sebagai Variabel Intervening Pada E-Commerce Zalora Indonesia Di Surabaya. Jurnal Strategi Pemasaran, 7(2), 12.

Juventino, A. K. (2020). Analisis Pengaruh Content Marketing Terhadap Customer Loyalty Dengan Customer Engagement Dan Brand Trust Sebagai Variabel Intervening Pada E-Commerce Zalora Indonesia Di Surabaya. Jurnal Strategi Pemasaran, 7(2), 12.

Kembau, A. S., Agung, H., & Benedict, R. (2022). Employee Advocacy Program Sebagai Social Media Marketing: Bagaimana Start-Up Company Mengunakan Pegawainya Sebagai Content Creator. MANAJEMEN ADMINISTRASI BISNIS DAN PEMASARAN, 4(2 AGUSTUS), 86-100.

Mashuri, M. (2020). Analisis Dimensi Loyalitas Pelangan Berdasarkan Perspektif Islam. IQTISHADUNA: Jurnal Ilmiah Ekonomi Kita, 9(1), 54-64.

Masuda, H., Han, S. H., & Lee, J. (2022). Impacts of influencer attributes on purchase intentions in social media influencer marketing: Mediating roles of characterizations. Technological Forecasting and Social Change, 174, 121246.

Muhson, A. (2022). Analisis Statistik dengan SmartPLS: Path Analysis, Confirmatory Factor Analysis, & Structural Equation Modeling.

Muzakkii, N., & Hidayat, R. (2021). Pengaruh Content Marketing Instagram Terhadap Minat Beli Di Masa Pandemik Covid-19 (studi Kasus Pada Sarawa. co). eProceedings of Applied Science, 7(1).

Nalendra, A. R. A., Rosalinah, Y., Priadi, A., Subroto, I., Rahayuningsih, R., Lestari, R., ... & Zede, V. A. (2021). Statistika Seri Dasar Dengan Spps. Media Sains Indonesia.

Pang, M., & Tarigan, A. (2023). PENGARUH KONTEN SOSIAL MEDIA MARKETING PADA APLIKASI TIKTOK TERHADAP KEPUTUSAN PEMBELIAN SHOPEE. Digismantech (Jurnal Program Studi Bisnis Digital), 3(1).

Purwanto, Y., & Sahetapy, W. L. (2022). Pengaruh Content Marketing Dan Influencer Endorser Terhadap Purchase Intention Pada Brand Skincare Somethinc. Agora, 10(1). Sihombing, P. R., & Arsani, A. M. (2022). Aplikasi SmartPLS Untuk Statistisi Pemula.

Putra, I. G. W. S. C. (2021). Evaluasi Pengaruh Product Quality, Product Innovation dan Marketing Promotion Terhadap Brand Image

Ridwan, S. S., & Sari, W. P. (2023). Analisis Proses Kreatif dalam Pembuatan Konten Interaktif di Media Sosial Instagram Majalah Sunday. Prologia, 7(1), 62-70.

Rudiarto, S., & Tarigan, A. (2013). Program Aplikasi Ujian Online Berbasis Web. Jakarta: Sinaptika.

Sugiono, S. (2020). Industri Konten Digital Dalam Perspektif Society 5.0 (Digital Content Industry in Society 5.0 Perspective). JURNAL IPTEKKOM (Jurnal Ilmu Pengetahuan & Teknologi Informasi), 22(2), 175-191.

Sugiyono, S. (2013). Metode Penelitian Kualitatif . bandung: Alfabeta. Google Scholar Alfabeta.

Sutarman, A. D. Y., Oxcygentri, O., & Kusumaningrum, R. (2022). Pengaruh Unggahan Dari Content Creator Program Afiliasi E-Commerce Shopee Terhadap Minat Beli. Jurnal Ilmiah Wahana Pendidikan, 8(23), 70-80.

Tarigan, A., Sadeli, J., & Agung, H. (2021). MOBILE DIGITAL MONEY IN FINTECH ERA CASE STUDY: T-CASH TELKOMSEL JABOTABEK JABAR. Digismantech (Jurnal Program Studi Bisnis Digital), 1(2).

Tarigan, A., & Sutanto, E. (2023). ANALISA PENGGUNAAN MEDIA DIGITAL DENGAN METODE ONE STOP SERVICE DALAM PROGRAM PENDAFTARAN MAHASISWA BARU PADA MINAT GENERASI-Z.JRB-Jurnal Riset Bisnis, 6(2), 226-242.

Tarigan, A., & Wijaya, H. (2024). ANALISA PENGARUH KENAIKAN TARIF, KEMUDAHAN, DAN CITRA MEREK TERHADAP MINAT BERKENDARA OJEK ONLINE. Jambura Economic Education Journal, 6(1), 1-16.

Timbuleng, C., Lengkong, V. P., & Lumantow, R. Y. (2023). Pengaruh Work Life Balance, Beban Kerja dan Disiplin Kerja Terhadap Kinerja Pegawai di Dinas Koperasi dan Usaha Kecil Menengah Daerah Provinsi Sulawesi Utara. Jurnal EMBA: Jurnal Riset Ekonomi, Manajemen, Bisnis dan Akuntansi, 11(4), 758-770.

Tran, G. A., & Strutton, D. (2020). Comparing email and SNS users: Investigating e-servicescape, customer reviews, trust, loyalty and E-WOM. Journal of Retailing and Consumer Services, 53, 101782.

Xiao, L., Guo, F., Yu, F., & Liu, S. (2019). The effects of online shopping context cues on consumers’ purchase intention for cross-border E-Commerce sustainability. Sustainability, 11(10), 2777.

Yadav, M., & Rahman, Z. (2018). The influence of social media marketing activities on customer loyalty: A study of e-commerce industry. Benchmarking: An International Journal, 25(9), 3882-3905.

Yahya, A. F., Jannah, M., Paramita, A. J., & Aprilianti, N. F. (2023). IMPLEMENTASI STRATEGI PEMASARAN DIGITAL BERBASIS KONTEN PADA USAHA KELOMPOK PERIKANAN AN'NISA.Community Development Journal: Jurnal Pengabdian Masyarakat, 4(4), 9470-9474.

Yuliawan, K. (2021). Pelatihan SmartPLS 3.0 Untuk Pengujian Hipotesis Penelitian Kuantitatif. Jurnal Pengabdian Pada Masyarakat MEMBANGUN NEGERI, 5(1), 43-50.




DOI: http://dx.doi.org/10.33087/jmas.v9i2.1921

Refbacks

  • There are currently no refbacks.


Creative Commons License
This work is licensed under a Creative Commons Attribution-ShareAlike 4.0 International License.

J-MAS (Jurnal Manajemen dan Sains) Published by Master of Management Program, Faculty of Economics, Batanghari University
Adress: Fakultas Ekonomi, Jl.Slamet Ryadi, Broni-Jambi, Kec.Telanaipura, Kodepos: 36122, email: jmas.unbari@gmail.com


Creative Commons License This work is licensed under a Creative Commons Attribution-ShareAlike 4.0 International License.