Pengaruh Servant Leadership dan Komitmen Afektif Terhadap Kinerja Karyawan Melalui Motivasi Kerja (Studi Kasus Bank BNI Cabang Muara Bungo)

Abstract

The important role of human resources in achieving organizational goals requires good maintenance of human resources. Factors that influence the level of success of an organization is to look at the performance of its employees. This study aims to describe and implement servant leadership, affective commitment, work motivation and employee performance at Bank BNI Muara Bungo Branch and to analyze the influence of servant leadership and affective commitment on employee performance through work motivation (a case study at Bank BNI Muara Bungo Branch). This study uses the PLS analysis method. Based on the description of servant leadership, affective commitment, employee performance and work motivation at Bank BNI Muara Bungo Branch, servant leadership shows that the average score is 410 and a total of 4,102 in the very good category, work affective commitment shows that the average score is 295 and a total of 1,770 in the very good category. work motivation shows that the average score is 290 in the high category and employee performance shows that the average score is 286.5 and the total score is 2,865 in the good category. PLS results show that servant leadership has a positive and significant effect on employee performance, affective commitment has a positive and significant effect on employee performance, work motivation has no significant effect on employee performance, servant leadership has a positive and significant effect on work motivation, affective commitment has a positive and significant effect and positive effect on work motivation, servant leadership has no significant effect on employee performance with work motivation as an intervening variable and affective commitment has no significant effect on employee performance through work motivation at BNI Bank Muara Bungo Jambi Branch.