Pengaruh Emotional Intelligence terhadap Job Satisfaction yang dimediasi oleh Work Engagement pada Dokter Gigi di RSGMP FKG Usakti
Abstract
This study aims to determine the effect of Emotional Intelligence on Job Satisfaction mediated by Work Engagement on dentists at RSGMP FKG Usakti. Data analysis using SEM with smartPLS software. All instruments are tested for validity and realibiity first. Data were collectedby distributing questionnaires which were measured using interval scale, which is likert scale, 200 respondents were found who had filled out the questionnaire. Result of this study shows that Emotional Intelligence has an effect on Job Satisfaction, Work Engagement has an effect on Job Satisfaction and Emotional Intelligence has an effect on Job Satisfaction mediated by Work Engagement. This study is expected to be a reference for further research. The HR Managerial of RSGMP-FKG Usakti needs to pay attention and increase the level of Emotional Intelligence through training or training, providing periodic refreshments and motivation so that dentists have the enthusiasm to start activities. And it is also expected to pay attention to the rewards and salaries of the dentists at the RSGMP FKG Trisakti University in order to create a better performance and work environment.
Keywords
Full Text:
PDFReferences
Alotaibi, S.M., Amin, M. & Winterton, J. 2020, Does emotional intelligence and empowering leadership affect psychological empowerment and work engagement?, Leadership & Organization Development Journal,ol. 41 No. 8, pp. 971-991
Ancarani, A. 2018, Work engagement in public hospitals: a social exchange approach. International Review of Public Administration. 23, 1-19
Boonsiritomachai, W. & Sud-On, P. 2022, The moderation effect of work engagement on entrepreneurial attitude and organizational commitment: evidence from Thailand’s entry-level employees during the COVID-19 pandemic, Asia-Pacific Journal of Business Administration, 14(1), 50-71
Cesário, F., & Chambel, M. J., 2017, Linking Organizational Commitment and Work Engagement to Employee Performance. Know. Process Mgmt., 24, 152– 158
Choi, H. M., Mohammad, A.A. & Kim, W. G., 2019, Understanding hotel frontline employees’ emotional intelligence, emotional labor, job stress, coping strategies and burnout. International Journal of Hospitality Management. 82, 199-208
Curado, C. & Santos, R., 2022, Transformational leadership and work performance in health care: the mediating role of job satisfaction, Leadership in Health Services, 35(2), 160-173
Fabian, O., Ugwu, I. & Onyishi, E., 2020. The moderating role of person-environment fit on the relationship between perceived workload and work engagement among hospital nurses, International Journal of Africa Nursing Sciences. 13
George, O.J., Okon, S.E. & Akaighe, G., 2022, Emotional intelligence and work engagement: a serial mediation model, Journal of Organizational Effectiveness: People and Performance, 9(2), 193-211
Guan, X. & Frenkel, S., 2019, How perceptions of training impact employee performance: Evidence from two Chinese manufacturing firms, Personnel Review, 48(1), 163-183
Ifelebuegu, A. O., 2019. The Role of Emotional Intelligence Factors in Workers’ Occupational Health and Safety Performance: A Case Study of the Petroleum Industry. Safety, 5(2), 30
Lai, F. Y., Tang, H. C., Lu, S. C., Lee, Y. C., & Lin, C. C. 2020. Transformational Leadership and Job Performance: The Mediating Role of Work Engagement. SAGE Open
Liu, J. & Cho, S., 2018, Interaction effect of display rules and emotional intelligence on hotel managers’ and non-managers’ work engagement, International Journal of Contemporary Hospitality Management, 30(3), 1903-1919
Majeed, N. & Jamshed, S., 2021, Nursing turnover intentions: The role of leader emotional intelligence and team culture. J Nurs Manag. 29, 229– 239
Miao, C., Humprey, R. & Qian, S., 2021. Emotional Intelligence and Job Performance in the Hospitality Industry : A Meta Analitic Review. International Journal of Contemporary Hospitality Management. 33(8), 2632-2652
Naseem, K., 2018. Job Stress, Happiness and Life Satisfaction: The Moderating Role of Emotional Intelligence Empirical Study in Telecommunication Sector Pakistan. Journal of Social Sciences and Humanity Studies
Qadariah., Akbar, M. & Mauluddin, M., 2019. Effect of Work Engagement, Job Satisfaction, and Organizational Commitment to Employee Performance. International Journal of Recent Technology and Engineering (IJRTE). 8
Rai, A. & Maheshwari, S., 2021, Exploring the mediating role of work engagement between the linkages of job characteristics with organizational engagement and job satisfaction, Management Research Review, 44(1), 133-157
Rai, A. & Chawla, G. 2022, Exploring the interrelationship among job resources, job demands, work and organizational engagement, International Journal of Productivity and Performance Management, 71(5), 1916-1934
Schaufeli, W. B, 2002. The Measurement of Engagement and Burnout : A Two Samples Confirmatory Factor Analytic Approach. Journal of Happiness Studies. 3, 71-92
Supramaniam, S., & Singaravelloo, K. 2020. Emotional intelligence, job satisfaction and organisational performance in the Malaysian public administration. Institutions and Economies, 12(1), 77–98
Tan, K. L., Lew, T. Y. & Sim, A.K.S. 2021, Effect of work engagement on meaningful work and psychological capital: perspectives from social workers in New Zealand, Employee Relations, 43(3), 807-826
Weinzimmer, L. G., Baumann, H. M., Gullifor, D. P., & Koubova, V. 2017. Emotional intelligence and job performance: The mediating role of work-family balance. The Journal of Social Psychology, 157(3), 322–337
DOI: http://dx.doi.org/10.33087/jmas.v7i2.585
Refbacks
- There are currently no refbacks.
This work is licensed under a Creative Commons Attribution-ShareAlike 4.0 International License.
J-MAS (Jurnal Manajemen dan Sains) Published by Master of Management Program, Faculty of Economics, Batanghari University |
