Meningkatkan Kreativitas Kinerja Karyawan Hotel: Dukungan Kepribadian, Emosional, dan Lingkungan

Aurilia Triani Aryaningtyas, Aletta Dewi Maria Th, Renny Aprilliyani

Abstract


This study examines the effect of proactive personality, emotional intelligence, and work environment on employee performance creativity using data 200 employees of star hotels in Semarang. The results showed that proactive personality, emotional intelligence, and work environment had a positive and significant effect on employee performance creativity. The theoretical implications of the research results support existing theories and research, while managerial implications suggest that organizations / hotels consider proactive personality, emotional intelligence, and work environment as important factors that encourage employees to work creatively in order to improve their performance.


Keywords


Proactive personality, emotional intelligence, and work environment

Full Text:

PDF

References


Amabile, T. M. 1996. Creativity in Context: Update to" The Social Psychology of Creativity.". Boulder, CO: Westview Press.

Amabile, T. M., Barsade, S. G., Mueller, J. S., & Staw, B. M. 2005. Affect and Creativity at Work. Administrative science quarterly , 50(3), 367-403.

Aryaningtyas, A. T. 2018. Dukungan Akademik: Moderasi Hubungan Kepribadian Proaktif Terhadap Niat Kewirausahaan Mahasiswa. Media Ekonomi dan Manajemen, 33(2), 175-186.

Aryaningtyas, A. T. 2019. Pengaruh Kepribadian Proaktif, Kompetensi dan Budaya Organisasi Terhadap Kinerja Karyawan Hotel Bintang Empat di Kota Semarang. J-MAS (Jurnal Manajemen dan Sains), 4(2), 211-219.

Averill, J. R. 2000. Intelligence, Emotion, and Creativity: From Trichotomy to Trinity. In B. O. Reuven & J. D. A. Parker (Eds.), The Handbook of Emotional Intelligence (pp. 277–298). San Francisco, CA: Jossey-Bass.

Bateman, T. S., & Crant, J. M. 1993. The Proactive Component of Organizational Behavior: A Measure and Correlates. Journal of organizational behavior, 14(2), 103-118.

Beheshtifar, M., & Zare, E. 2013. Employee Creativity: A Compulsory Factor in Organizations. Interdisciplinary journal of contemporary research in business, 5(2), 242-247.

Chan, D. 2006. Interactive Effects of Situational Judgment Effectiveness and Proactive Personality on Work Perceptions and Work Outcomes. Journal of Applied Psychology, 91(2), 475-481.

Crant, J. M. 1995. The proactive personality scale and objective job performance among real estate agents. Journal of applied psychology, 80(4), 532-537.

Crant, J. M. 2000. Proactive Behavior in Organizations. Journal of management, 26(3), 435-462.

Da Costa, S., Páez, D., Sánchez, F., Garaigordobil, M., & Gondim, S. 2015. Personal Factors of Creativity: A Second Order Meta-Analysis. Revista de Psicología del Trabajo y de las Organizaciones, 31(3), 165-173.

Darvishmotevali, M., Altinay, L., & De Vita, G. 2018. Emotional Intelligence and Creative Performance: Looking Through the Lens of Environmental Uncertainty and Cultural Intelligence. International Journal of Hospitality Management, 73, 44-54.

De Jong, J. P., & Den Hartog, D. N. 2007. How Leaders Influence Employees' Innovative Behaviour. European Journal of innovation management, 10(1), 41–64.

Dul, J., and Ceylan, C. 2011. Work environment for employee creativity, Ergonomics, 54(1), 12-20.

Fuller, Jerry Bryan Jr. Hester, Kim dan Cox, Susie S. 2010, Proactive Personality and Job Performance: Exploring Job Autonomy as a Moderator. Journal of Managerial Issues. 22(1), 35-51.

Ghozali, I. 2006. Aplikasi Analisis Multivariate dengan Program SPSS.Semarang: Badan Penebit Universtas Diponogoro.

González, A. 2012. PIC-A: Prueba de Imaginación Creativa Para Adultos. Madrid: Manual.

Haynes, B. P., & Martens, Y. 2011. Creative Workplace: Instrumental and Symbolic Support for Creativity. Facilities, 29(1/2), 63-79.

J., Chan, A., & Caputi, P. 2000. A critical Evaluation of the Emotional Intelligence Construct. Personality and Individual Differences, 28(3), 539–561.

Jafri, M. H., Dem, C., & Choden, S. 2016. Emotional Intelligence and Employee Creativity: Moderating Role of Proactive Personality and Organizational Climate. Business Perspectives and Research, 4(1), 54–66.

Kim, T. Y., Hon, A. H., & Lee, D. R. 2010. Proactive Personality and Employee Creativity: The Effects of Job Creativity Requirement and Supervisor Support for Creativity. Creativity research journal, 22(1), 37-45.

Kusluvan, S., Kusluvan, Z., Ilhan, I., & Buyruk, L. 2010. The Human Dimension: A Review of Human Resources Management Issues in The Tourism and Hospitality Industry. Cornell Hospitality Quarterly, 51(2), 171-214.

Law, K. S., Wong, C.-S., & Song, L. J. 2004. The Construct and Criterion Validity of Emotional Intelligence and Its Potential Utility for Management Studies . Journal of Applied Psychology, 89(3), 483–496.

Locke, E. A. and G. P. Latham. 2004. What Should We Do About Motivation Theory? Six Recommendations for the Twenty-first Century. Academy of Management Review 29(3), 388-403.

Madjar, N. 2005. The Contributions of Different Groups of Individuals to Employees’ Creativity. Advances in Developing Human Resources, 7(2), 182-206.

Mayer, J. D., & Salovey, P. 1997. What is emotional intelligence? In P. Salovey & D. Sluyter (Eds). Emotional development and emotional intelligence: Implications for educators (pp. 3-31). New York: Basic Books.

Mustika, M. S. 2017. Pengaruh Kepribadian Proaktif pada Kreativitas Karyawan dengan Kepemimpinan Transformasional dan Autonomi Kerja sebagai Variabel Pemoderasi. Jurnal Bisnis Darmajaya, 3(2), 126-145.

Olatoye, R. A., Akintunde, S. O., & Yakasai, M. I. 2010. Emotional Intelligence, Creativity and Academic Achievement of Business Administration Students. Electronic Journal of Research in Educational Psychology, 8(2), 763–786.

Parke, M. R., Seo, M.-G., & Sherf, E. N. 2015. Regulating and Facilitating: The Role of Emotional Intelligence in Maintaining and Using Positive Affect for Creativity. Journal of Applied Psychology, 100(3), 917–934.

Parker, S. K., Williams, H. M., dan Turner, N. 2006. Modeling The Antecedents of Proactive Behavior at Work. Journal of Applied Psychology, 91(3), 636–652.

Politis, J.D. 2005. Dispersed Leadership Predictor of The Work Environment for Creativity and Productivity, European Journal of Innovation Management, 8(2), 182-204.

Ratang, W. 2018. Potensi Existing Dan Pariwisata Berbasis Kemasyarakatan di Kabupaten Jayapura. Jurnal Manajemen dan Bisnis, ISSN: 2615-0425 (Print), e-ISSN: 2622-7142 (Online), 2(2), 9-19.

Robbins, S., & Coulter, M. (2005). Manajemen: Edisi ke 7. Jakarta: Gramedia.

Runco, M. A. 2014. Creativity: Theories and Themes: Research, Development, and Practice. Amsterdam: Elsevier.

Sanny, L., Cahyani, R. A. B., & Andhika, Y. 2013. Analisis Pengaruh Lingkungan Kerja dan Motivasi terhadap Kreativitas Karyawan Perum Pegadaian (Kanwil). Binus Business Review, 4(1), 389-397.

Seibert, S. E., Crant, J. M., dan Kraimer, M. L. 1999. Proactive Personality and Career Success. Journal of Applied Psychology, 84(3), 416–427.

Shalley, C.E., Gilson, L.L., and Blum, T.C. 2000. Matching Creativity Requirements, and The Work Environment : Effects on Satisfaction and Intentions to Leave, Academy of Management Journal, 43(2), 215-223.

Sternberg, R. J. 2012. The Assessment of Creativity: An Investment-Based Approach. Creativity Research Journal, 24(1), 3–12.

Sugiyono, 2011. Metode Penelitian Kuantitatif Kualitatif dan R&D (cetakan ke- 14). Bandung: Alfabeta

Tsai, C. T., & Lee, Y. J. 2014. Emotional Intelligence and Employee Creativity in Travel Agencies. Current Issues in Tourism, 17(10), 862–871.

Tsai, C. Y., Horng, J. S., Liu, C. H., & Hu, D. C. 2015. Work Environment and Atmosphere: The Role of Organizational Support in the Creativity Performance of Tourism and Hospitality Organizations. International Journal of Hospitality Management, 46, 26-35.

Wang, G., & Netemeyer, R. G. 2004. Salesperson Creative Performance: Conceptualization, Measurement, and Nomological Validity. Journal of Business Research, 57(8), 805–812.

Widhiastana, N. D., Wardana, M., & Sudibya, I. G. A. 2017. Pengaruh Lingkungan Kerja dan Penghargaan terhadap Kreativitas dan Kinerja Pegawai di Universitas Pendidikan Ganesha. E-Jurnal Ekonomi dan Bisnis Universitas Udayana, 6(1), 223-250.

Wong, S. C. K., & Ladkin, A. 2008. Exploring the Relationship Between Employee Creativity and Job-Related Motivators in The Hong Kong Hotel Industry. International Journal of Hospitality Management, 27(3), 426-437.




DOI: http://dx.doi.org/10.33087/jmas.v5i1.161

Refbacks

  • There are currently no refbacks.


Creative Commons License
This work is licensed under a Creative Commons Attribution-ShareAlike 4.0 International License.

J-MAS (Jurnal Manajemen dan Sains) Published by Master of Management Program, Faculty of Economics, Batanghari University
Adress: Fakultas Ekonomi, Jl.Slamet Ryadi, Broni-Jambi, Kec.Telanaipura, Kodepos: 36122, email: jmas.unbari@gmail.com


Creative Commons License This work is licensed under a Creative Commons Attribution-ShareAlike 4.0 International License.