Analisis Usabilitas Sistem Informasi Manajemen Puskesmas Menggunakan Metode Evaluasi Heuristik (Studi Kasus: Puskesmas Ngaglik 1 dan Puskesmas Turi Kabupaten Sleman)

Eka Febriyanti, Sri Kusumadewi

Abstract


The Community Health Center Management Information System (SIMPUS) plays an important role in improving the effectiveness, efficiency, and integration of healthcare services. However, its implementation must be supported by good usability to facilitate healthcare workers in using the system. This study aims to analyze the usability of SIMPUS at Ngaglik 1 Community Health Center and Turi Community Health Center in Sleman Regency. The method used was heuristic evaluation based on Nielsen’s 10 usability principles. Data were collected through questionnaires distributed to system users and analyzed using the Wilcoxon Signed-Rank test and severity rating assessment. The results showed that, in general, the usability of SIMPUS in both community health centers was categorized as good, with the average score of all criteria above 4.00. At Ngaglik 1 Community Health Center, 17 usability issues were identified across six criteria, consisting of 14 minor problems and 3 items with no usability issues. Meanwhile, at Turi Community Health Center, 14 usability issues were identified across six criteria, all of which were categorized as minor problems with low-priority improvements. The identified issues were mainly related to system status visibility, consistency, error prevention, flexibility, error recovery, as well as help and documentation. In conclusion, SIMPUS in both community health centers is considered feasible to use and demonstrates good usability, although minor improvements are still needed to enhance service quality and user convenience.

Keywords


Usability, heuristic evaluation, management information system, SIMPUS, community health center.

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DOI: http://dx.doi.org/10.33087/jmas.v11i1.2419

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